FAQ
faq hints tips
Where do I start?
Here.
Where does the word 'Ensembling' come from?
I logged in but I can't see anything useful
Normally you'll see one or
more project folders. You do
have to be assigned to a project to work on it, however. Each project
has a manager who can do this, so you need to talk to them.
If you still can't see your project, it may be that you were they
assigned you using one email address but you logged in with
another. In this case, just change your email address by clicking
on on the menu
in the top row of buttons.
If you want to use the original address for emails from the project, change it
back again once you've confirmed the one you are known to the project
as. More…
Why can't I copy text from the pages
The pages of a document are displayed as images or pictures, so in
the same way that text on a billboard appearing in a photograph can't
be copied, the text on pages can't be either. However,
you can get the text: you can either download the original
document using download, or get the text (including picture captions)
without any formatting or layout
using on the menu.
How do I copy the text of a picture caption?
Use on the menu.
Ho do I edit the document I'm looking at?
EnsemblingTest isn't itself an editor. To change a document you would
download it using the button,
use an appropriate program to make changes (Microsoft Word or Adobe
Photoshop for example) and then upload the new version using .
However, you can edit plain text and formatted text using .
I changed my email address
Click on on the menu
in the top row of buttons. More…
I've got more than one email address
You can use any of your email addresses to login but we need you to
nominate one to receive emails from us, and more importantly to
identify which projects you can work on. If your project
managers have assigned you to different projects
with different email addresses, you can either
- consolidate these to use your preferred address using the Add or change your details form (q.v.) which you get by clicking on on the menu in the top row of buttons; or
- keep the projects entirely separate, logging in with whichever address is appropriate to the project.
How do I stop being logged out if I go for lunch?
Tick (check) the box on the login screen or the form which verifies
your email address. Or once logged in click
on on the menu
in the top right and tick the appropriate box.
Why can't I see a command?
You may have seen a command referred to which you can't find. This is probably because your assigned rôle does not allow you to use it. Background… Who can do what…
What do the various icons mean?
See the index.
I can't see what's on the page - the comment markers are in the way
You need the show or hide proof marks button: 
What's about Word 2007/2010's .docx format files?
Yes, they are supported.
I want to add a folder full of files from my computer
lets you add more
than one file at once. If you zip your folder and upload the zip file
it will be unpacked when it arrives. To zip files in a folder, use one of the many (free)
zip programs, or the one built in to
Windows XP
or Vista or Windows 7. You can also choose not to unzip
automatically and then it
later.
How do I know who my colleagues are?
Click on
in the top row of buttons.
How can I get in touch with a colleague?
Click on
in the top row of buttons. However, some people may not have chosen to reveal their email address.
I forgot the URL/email address I need to send to people for published documents or dead letterboxes
Click the Published button 
or Dead Letterbox indicator 
. You can copy and paste it from there or
have it sent to you by email. More about publishing…
or Dead Letterbox indicator . You can copy and paste it from there or
have it sent to you by email. More about publishing…How do I send people a link to a document?
- Send them an invitation using on the menu
- tick/check the box provided when first adding a document or new version
- copy the link from the browser's address bar and paste it e.g. into an email
Oops, I deleted a folder or document by mistake.
You can recover items from the Deleted Items folder before they are permanently deleted:
- Choose on the menu (top right of the screen).
- the item you deleted by mistake.
- Go to the folder where you want to replace the item.
- Choose on the menu.
If you ignored all the dire warnings about not deleting things
permanently in the first place, sorry, there's nothing we can do.
Oops, I superseded the wrong document
- delete it. Just choose to delete the most recent version rather than the whole document when asked, using (on the menu).
- transfer it to the correct
document:
- just the document you want to transfer the version from
- go to the document where it is wanted
- the newest version
- choose the 'selected' tab.
How do I move stuff from one folder to another?
When looking at the folder containing the item you want to move, if
you can see the name of folder you want to put an item in, you can
drag its thumbnail over the name
of the target folder.
Or you can use selection, like this:
- the item you want to move
- If you want to move more than one item select the remainder with
- go to the folder you want to move them all to
- choose on the menu.
Oops I forgot to add a caption when I uploaded an image
Use and click
the add caption tab to make a new version with a
caption. If there is a caption already you can amend it.
How do I add new people to a project?
on the menu.
But only project leaders can do this.
How do find out whether someone is watching?
Watches send email when something
changes. The form
(on the on the menu) shows who
is watching either by email or via a RSS feed.
Why are next and previous comments jumping all over the place
Have you changed the order you view comments in? Choose
on the menu
to see and set what order your comments are being displayed in. The current
setting is in bold type.
I put a comment in the wrong place
Just click and drag the marker for a comment to move it around the
page (or onto a new page if necessary).
I haven't got a document yet - I just want to invite suggestions for content
You need brainstorming.
Can I email documents to you rather than logging in and uploading?
Yes. You can email attachments (or indeed just plain text) direct
to any folder you have access to using the address N@ensembling.com,
where N is the number of the folder as in its URL. You can also make
a dead letterbox which provides an
email address for anyone to send to.
I want my document to be listed first
You can change the order of
items listed in a folder by dragging and dropping (if you are a contributor).
I want folder contents listed alphabetically/oldest first etc.
See (on the menu).
Why can't I drag a document to re-order it?
You may be viewing the folder in alphabetic or date order: see
(on the menu). Also you must be at least
a contributor to re-order folder contents.
What are the magic numbers in the subject line of emails I get from you?
They identify the project and document that the email refers
to. They are there so that if you sort your emails by subject all those
messages relating to that project and document are grouped
together. You can also use the prefix "[EnsemblingTest]" to filter
messages, and messages also carry a hidden code which groups messages
properly when viewed by thread.
Can I get updates tweeted to me?
Yes and no. Twitter isn't offered directly, but
see about watches to see how you can do
this.
What's the little yellow triangle in the corner of the first page
This "dog-ear" is for making general comments not related to any
specific place on the page. If you click it it does pretty much the
same thing as clicking somewhere on the page, except you don't see a
proofmark.
My folder full of logos, layouts etc has vanished
A project may have archiving turned on,
so that after a few weeks or months of inactivity, folders can be
moved to one side. If you have a folder for often-used but rarely
changed resources this might be subject to archiving. Project leaders
can turn stop a folder being archived
using on
the menu.
What do you know about me?
We only know what you or your colleagues have provided.
See our privacy policy and more about cookies.
I want out
Use on
the menu to remove yourself either
from an individual project or entirely. Alternatively, follow the link
at the bottom of nearly all emails from EnsemblingTest.